General conditions - G. Elexalde S.A.

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General conditions

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This document and those that may be mentioned in it, establish the conditions governing the use of the website, (hereinafter, the website), and the contracting of services in the same (hereinafter, the "Conditions").

Please read these Terms, our Cookies and Privacy Policy carefully before using this website. Please note that by using this website, making a request for a service or order through it, you agree to be bound by these Conditions, so if you do not agree with them, you should not use the services We will provide you on this website.

As holders of this website, we reserve the right to modify at any time these Conditions as well as the whole of the commercial offer presented on the website (modifications on services, prices, promotions and other commercial conditions).
Consequently, you should bear in mind that those Conditions that are in force at the time of placing orders or, in the absence of these, the use of the website will be considered applicable. That is why we recommend consulting these Conditions before making any request to Elexalde S.A.
The information or personal data you provide will be treated in accordance with the provisions of our Privacy Policy. By making use of this web page, you consent to the processing of said information and data and declare that all the information or data that you provide us are true and correspond to reality.


The owner of this website is the company G. ELEXALDE S.A., with CIF number A48093918, domiciled in Amorebieta (Bizkaia), Polígono Industrial Zubieta 3, U.I. 11, and registered in the Mercantile Register of Bizkaia, Volume 3211 of the General Section of Companies, Folio 63, Sheet no. BI-4626 A, inscrip. 14, Date 8.3.07

Any communication you need with G. ELEXALDE S.A. You can go to the registered office, to the Customer Service telephone number (+34) 94 6300060 to the e-mail address or using the contact form on the website.


By making use of this website and placing orders or contracting services through it, you agree to:
Make use of this web page only to make legally valid inquiries or requests.
Facilitate G. ELEXALDE S.A. Your email address, postal address and / or other contact information in a truthful and accurate manner. Likewise, you consent that G. ELEXALDE S.A. You can use this information to get in touch with you if necessary. In case you do not provide us with this information, we will not be able to process your order, service or provide the information you request.
When placing an order or contracting a service through this website, you declare that you are over 18 years of age and have the legal capacity to contract and be bound.


4.1 Language This website is aimed at customers resident in Spain and adapted to Spanish legislation. That is why, both the main language of the website, these Conditions, as well as the process of requesting services or contact will be done in Spanish.
However, if in the future G. ELEXALDE S.A. direct your offer to customers residing in other countries, you can use any of the languages ​​that are currently available on the website.

4.2 Customer registration. The request for services does not imply the need to register as a customer. In case of formalizing the contracting of a service, Elexalde will request the corresponding data to your company, essential or necessary to proceed with your invoice. In this process, G. ELEXALDE S.A. will request, previous information and acceptance on your part of the Personal Data Protection Policy, those necessary to manage the entire process of purchase and delivery of services or production. The contribution of these data on your part is voluntary, although it is essential if you want to place any order. You should contact Elexalde to facilitate your registration as a customer.

4.3 Materialization of purchase of services. For the formalization of a contracted service and the purchase thereof, the customer should contact with Elexalde S.A. via commercial agent in the area, by telephone or through the different sections of the website. Where you will be asked for the necessary and essential information to start our manufacturing processes, after checking their characteristics, availability, prices and corresponding logistics costs. The hiring of any service must be formalized in writing or through a contract of services agreed by the parties.
At any time the customer may review, modify (if your order or service has not been processed yet) and accept, if applicable:

- the information of the services,
- provide the shipping and / or billing address of the same,
- the total cost expressed in euros (€),
- shipping methods and forms of payment, being able to correct any information provided in case of error.

Before confirming a service definitively, you must accept these Conditions that you can consult at any time on the website.

4.4 Confirmation of the purchase of services made. At the end of the process of contracting services, G. ELEXALDE S.A. will inform you via email of all the characteristics of the order placed, dates, total price, the form of transportation, and estimated delivery of the service purchased.

4.5 Price and payment. All prices for our services are expressed in euros (€) and include the Value Added Tax (VAT). Unless otherwise indicated. The prices may change at any time, although the possible changes will not affect the services contracted up to that moment unless the conditions of service change by the client.


Payment by bank transfer. After contracting a service and accepting the conditions of both the materialization and payment, the customer will receive an email indicating the account number to which the transfer must be made for the total or partial amount of the order, as well as the conditions and term to carry out the same. The order will not be considered validated until G. ELEXALDE S.A. check that the amount has been paid. The client must be aware that all possible bank charges are paid from his account when using this payment system.


In the event that an order was processed normally and subsequently verified by G. ELEXALDE S.A. can not do it due to problems of stock, supply, errors in the characteristics of the work or an incident arises in our facilities, the client will be informed immediately of this circumstance. In these cases, G. ELEXALDE S.A. will contact the client and propose any alternative that facilitates the correct completion of the contracted service.


The delivery of orders will be made at the address provided by the customer for this, and the period will be no less than 20 days. If another delivery period is agreed by the client, it will be agreed and confirmed in writing by our company.

If for some reason we could not meet the delivery date, we will inform you of this circumstance and we will give you the option to continue with the purchase by establishing a new delivery date or modify the agreed conditions of the service.

For the purposes of these Conditions, it will be understood that the delivery of the service has occurred when you or a third party authorized by you takes material possession of the products, which will be confirmed by signing the receipt of the order at the delivery address.

Incidents in the delivery: In case of not being able to make the delivery due to the absence of the client, an attempt will be made to contact him by phone, to make a new delivery.


The delivery of products or services will be understood to be located in the territory of application of the Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the legally valid one at all times depending on the specific article in question.
You expressly authorize us to issue the invoice electronically. However, you can indicate at any time your willingness to receive an invoice on paper, in which case, we will issue and send the invoice in that format.


9.1 Right of withdrawal
In order to exercise the right of withdrawal you must, within the term stipulated in the contract, notify G. ELEXALDE S.A. his decision to desist from it. The client must write a letter of withdrawal or any other unequivocal statement, by postal or electronic mail, communicate it through the Customer Service Department or through the contact forms of this website. G. ELEXALDE S.A. will inform you without delay in a durable support (for example, by email) the receipt of said withdrawal.

Consequences of the withdrawal. The consequences of the session must be reflected in the contract signed between the client and G. Elexalde S.A.

Returned orders must be justified. And be delivered to the address that G. ELEXALDE S.A. Indicate, together, where appropriate, with delivery note or invoice issued. The client and G.Elexalde S.A. they will agree to assume the direct cost of the return.

9.2 Guarantees and Returns.
For the purposes of these Conditions will be understood as a return caused by a defect, tare or the receipt of a wrong product.

Elexalde guarantees all its models against any defect of material or manufacture during a period of 24 months from the date of purchase. The replacement of any defective part will be the responsibility of Elexalde, leaving the customer free of charge. Our company reserves the right to decline any guarantee in case of improper use or if they have been made or attempted by unauthorized persons.

In the event that at the time of delivery of the order, it presents some tare, defect or has received a product that does not correspond to the order placed, you must immediately notify G. ELEXALDE S.A. of this circumstance, providing the details of the order as well as the damage suffered, by calling the Customer Service number (+34) 94 6300060 to the email address, or through our form contact of this web page, where we will inform you of the way to make the return.
The items once returned, will be checked by G. ELEXALDE S.A. and we will notify you if applicable, the replacement of the product or its modification.


Within a process of continuous improvement, G. ELEXALDE S.A. keep updated all the information and services offered on the website, trying to avoid as much as possible the existence of errors or errors in it, provided they are due to the means, services or tools on which G. ELEXALDE SA It has control power directly.

G. ELEXALDE S.A. does not guarantee the updating and continuity of the operation of the website. When it is reasonably possible, G. ELEXALDE S.A. Prior notice of interruptions in the operation of the website.

Except as expressly provided otherwise in these Conditions, our liability in relation to any service purchased will be strictly limited to the written contract between the customer and G.ELEXALDE S.A.

G. ELEXALDE S.A. will not be responsible for any damage or loss resulting from a denial of service attack, virus or any other harmful or harmful program that may affect your computer equipment, data or materials as a result of using this website or downloading content of it or those that it redirects.


Your acceptance of these Terms implies your consent to the communications of any kind are made electronically (email and notices or forms on the website), through the contact forms of the website or preferably to through the Customer Service.


For any questions, suggestions, queries or complaints about the website or services contracted, the client can contact the Customer Service Department, by any of the following means:
Phone: (+34) 94 6300060
Postal mail at the following address of ELEXALDE: Polígono Industrial Zubieta 3, U.I. 11, C.P. 48340, Amorebieta, Bizkaia. (Spain).
The Customer Service will respond to your claim in writing (email) or by telephone. G. ELEXALDE S.A. will respond to your request as soon as possible and, in any case, before the deadline of one month. In the event that your request is not satisfactorily resolved, the user may go to the ordinary jurisdiction or process your claim through the Municipal Consumer Information Office of your municipality of residence or the Consumer Arbitration Board of your Autonomous Community.


G. ELEXALDE S.A. guarantees the protection and confidentiality of personal data, payment and any other type provided by the client in accordance with the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data.
All the data that you provide us will be included in an automated file created and maintained under the responsibility of G. ELEXALDE S.A. with the purpose that is established in each form of data collection. In this form will be allowed to accept or not purposes and uses other than those necessary for compliance with these Conditions.
Users can, at any time, exercise the rights of access, rectification, cancellation and opposition regarding their personal data by communicating it in writing to the postal address of ELEXALDE: Polígono Industrial Zubieta 3, U.I. 11, C.P. 48340, Amorebieta, Bizkaia. (Spain).
In the event that the data supplied is associated with a purchase, Spanish legislation requires them to be maintained for at least five years, so they can not be deleted or rectified, although they can be blocked (canceled), even though the user I requested.


These General Purchase Conditions are subject to Spanish legislation. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the client's domicile.

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